Frequently Asked Questions
Do you charge postage and packing?
Are there any additional costs apart from the cost of the game?
Our games are sold as Internet download. You do not have to pay any shipping or other additional costs.
Is the download a resumable download?
Or if my computer crashes while downloading, can I start it again?
Yes, the links can be resumed. They are valid for a week.
How come your games arenīt sold in stores?
We want our customers to test the demos before they decide to purchase our games. This way we are sure that our customers are satisfied and have a good feeling to buy from Suricate Software.
If I decide to purchase how will I receive the download link?
If you purchase online you will receive a registration email letter promptly after your credit card information has been verified. The e-mail will contain download link for the full version of the game you ordered.
Is it safe to purchase online?
We use Element 5 to process your orders. They are leader in online stores delivering reliable and safe online transactions. With today's SSL technology, ordering online is just as safe as buying something in a store.
I have more questions. How to get the answers?
Email us at firstname.lastname@example.org Do not hesitate to ask any question.